Return & Refund Policy

BLUETTI is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.

If the item is purchased from the BLUETTI official store, the authority to request return or refund is permitted.

If the item is purchased from distributors of BLUETTI, may follow the distributor policies. Please contact your distributor for further information.

Return and refund policies may vary according to local laws and regulations.

Order Cancellation

Customers can request an order cancellation within 48 hours after placing an order by email or phone with the BLUETTI official store. 

However, if the product has already been shipped, a 25€ intercept fee will be charged.

Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.

Lost / Damaged Products Received

• If the product was not delivered or lost, please immediately contact us.

• If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (POWEROAK GmbH, E-Mail: sale-eu@bluettipower.com) of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail). The declaration must be made to us.

Poweroak GmbH
Schumannstraße 27
60325 Frankfurt am Main
E-Mail: sale-eu@bluettipower.com

You may use the attached sample withdrawal form for this purpose, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (except for the additional costs that result from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen (14) days from the day on which we received notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

— To
Poweroak GmbH
Schumannstraße 27
60325 Frankfurt am Main
E-Mail: sale-eu@bluettipower.com

— I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

— Ordered on () / received on ()
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date

(*) Delete as appropriate

30-Days Money-Back Guarantee

• Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. To return the product, please check the two options below:

1. RMA provided by BLUETTI Customer Service

Once the item is received at BLUETTI warehouse and the validity is confirmed, the shipping cost for return will be paid by Bluetti.

2. Self-paid Return

Please contact BLUETTI Customer Service to get return details.

• If 30 days have passed since the purchase, full refund cannot be offered and the shipping cost for return will be paid by customer.

• NOTE: For products that have been used, we reserve the rights to refuse the return.

Return Process

• Please contact BLUETTI Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.

• Please follow the instructions guided by BLUETTI service on how to properly pack and return the product safely.

Refund

• For Non-quality issues, refund is provided following the "30 Days Money-Back Guarantee".

• For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.

• Refund will be processed within 14 business days after the product with original package is returned to BLUETT warehouse with a refund notification to customer email.

Note: Please contact us if the refund is not received within 14 business days.

Contact us: 

Email: sale-eu@bluettipower.com

* Bluetti may reserve the right for the modify and final explanation.